Frequently asked questions
Is a product available?
Each product page shows current stock. Out-of-stock items cannot be added to the cart.
Where do I find dimensions and materials?
On every product page. See also our size guide.
Do products need assembly?
Assembly requirements are listed per product where applicable.
How long does delivery take?
Estimate: [INSERT DELIVERY ESTIMATE]. Details on the shipping page.
Can I cancel an order?
Contact us as soon as possible; see the refund policy.
How do I pay?
Payment is handled by a secure provider; we never store card details.
How do I track my order?
Contact us with your order reference at [INSERT REAL BUSINESS EMAIL].
How do I care for my furniture?
Wipe with a soft, dry or slightly damp cloth and avoid direct heat and prolonged sunlight.